Terms and conditions

Last updated: 2025-12-18

1. General provisions
1. These Terms and Conditions (“Terms”) govern the use of the website www.yachtregistrationpoland.com (“Website”) and the purchase and provision of services offered by Yacht Registration Poland (“Services”).
2. Placing an order and/or paying for a Service is deemed confirmation that the Customer has read, understood and accepted these Terms. The payment for a Service constitutes acceptance of these Terms.
3. The Customer acknowledges that many registration-related outcomes (including issuance of registration certificates, MMSI/radio licences, approvals, acceptance of documents) depend on third parties (authorities/registration offices/inspectors) and their procedures.
4. If any provision of these Terms is held invalid, the remaining provisions remain in force.

2. Definitions
For the purposes of these Terms:
1. Service Provider – Yacht Registration Poland operated by Karolina Mościcka Bartoń, NIP/VAT: 9522241902, REGON: 525458037, registered office: Garncarska 51B, 04-886 Warsaw, Poland.
2. Customer – any person (natural or legal) who uses the Website and/or purchases Services.
3. Consumer – a Customer who is a natural person acting for purposes not directly related to their business or professional activity.
4. Business Customer – a Customer who is not a Consumer.
5. Order – a Customer’s request to purchase a Service placed via the Website or otherwise accepted by the Service Provider.
6. Agreement – an agreement for provision of Services concluded between the Customer and the Service Provider upon Order acceptance.
7. Required Documents – documents listed in §8 and any other documents required for a given Service.
8. Additional Documents – any other documents/information requested by the registration office/authority/inspector in a specific case, or reasonably requested by the Service Provider to perform the Service.
9. Authority / Registration Office – any competent third-party authority, office, inspector or entity responsible for registration, licensing, issuing certificates, or reviewing documents.

3. Contact and business details
1. E-mail: office@yachtregistrationpoland.com
2. Phone/WhatsApp: +48 721 216 162
3. Registered office: Garncarska 51B, 04-886 Warsaw, Poland
4. Correspondence / document delivery address (if different): ul. Kaczeńca 4, 04-556 Warsaw, Poland
5. Bank transfer details (if offered):
– Account holder: Karolina Mościcka Bartoń
– IBAN: LT47 3250 0845 7217 9191
– BIC/SWIFT: REVOLT21
– Transfer title: Order number + Customer name

4. Technical requirements
1. To use the Website and place Orders, the Customer needs:
– internet connection,
– a device and browser enabling Website use,
– an active e-mail address.
2. The Customer is responsible for providing a valid e-mail address and monitoring messages from the Service Provider. Messages sent to the provided e-mail are deemed delivered.

5. Services offered
1. The Service Provider offers, in particular:
– assistance with yacht/vessel registration (pleasure and/or commercial, depending on offer),
– assistance with MMSI / radio licensing procedures (if available),
– assistance with documentation, filings, correspondence and administrative handling,
– optional certified/sworn translations and other supporting services if required.
2. The exact scope, price and expected steps are described on the Website and/or in the individual offer/Order confirmation.
3. The Service Provider may refuse an Order if the Service cannot be provided (e.g., due to legal/technical constraints, inability to meet authority requirements, suspected fraud).

6. Orders and Agreement conclusion
1. The Customer places an Order via the Website (or another channel accepted by the Service Provider).
2. The Agreement is concluded when the Service Provider confirms acceptance of the Order (including by e-mail confirmation and/or payment confirmation, depending on the process).
3. The Service Provider may contact the Customer to confirm details necessary to perform the Service.

7. Prices, taxes, and payment
1. Prices are shown in EUR unless stated otherwise.
2. The total price payable is displayed before finalizing the Order (including delivery costs if applicable).
3. Taxes (including VAT), if applicable, are calculated according to binding rules depending on the Customer’s location and status (Consumer/Business).
4. Available payment methods may include card payments processed by Stripe and/or bank transfers and/or other methods shown at checkout.
5. Stripe is the payment service provider. The Service Provider does not store full card details; Stripe processes payment data in accordance with its own terms and privacy notices.
6. Unless expressly stated otherwise, the Service Provider begins performance:
– after receiving payment (or payment authorization), and
– after receiving complete Required Documents (and Additional Documents, if requested).

8. Required Documents (basic list)
1. The Customer shall provide all documents/information necessary to perform the Service. Depending on the Service, Required Documents may include in particular:
– ID / passport copy of the owner(s),
– proof of ownership (invoice, bill of sale, contract),
– evidence of VAT paid or VAT status (if applicable),
– vessel/yacht details (dimensions, engine, hull identification number, etc.),
– photos required by the authority,
– insurance documents (if required),
– other documents indicated for a given case on the Website or requested by the Service Provider.
2. Additional Documents: The Customer acknowledges that the Authority may request additional documents on a case-by-case basis (“Additional Documents”), which the Customer undertakes to provide within the deadline set under §9.

9. Customer cooperation, deadlines, and Additional Documents
1. Customer cooperation obligation. The Customer is solely responsible for providing complete, valid, legible and up-to-date documents and information required to perform the Service.
2. Deadlines. Unless a different deadline is imposed by the Authority, the Customer shall provide requested Additional Documents within 7 calendar days from receiving the Service Provider’s request (sent by e-mail or other agreed channel).
3. Suspension. If the Customer does not provide documents within the deadline, the Service Provider may suspend performance until documents are received. Any timelines are extended accordingly.
4. Termination for lack of cooperation. If the Customer fails to provide Additional Documents within 30 calendar days from the request (or within the deadline imposed by the Authority), the Service Provider may terminate the Agreement with immediate effect due to the Customer’s failure to cooperate.
5. No refund for Customer’s failure to cooperate. In the case described in section 4 above, the Customer is not entitled to a refund, except where such refund is strictly required by applicable mandatory law. The Service Provider may retain amounts covering work already performed and any non-recoverable/third-party costs incurred (translations, courier/postage, fees, document handling, etc.).
6. The Service Provider is not responsible for delays or refusal caused by incomplete/incorrect/late documents provided by the Customer.

10. Delivery of documents and communication
1. Delivery may include:
– electronic delivery (PDF/scans by e-mail), and/or
– physical delivery of documents (e.g., registration certificate, returned originals), depending on the Service.
2. The Customer is responsible for providing a correct delivery address. Re-shipment due to incorrect address, failed delivery, or uncollected shipment is payable by the Customer.
3. Any customs duties, import taxes or local charges (outside the EU or otherwise) are borne by the Customer, unless expressly agreed otherwise.

11. Authority decisions and third-party services
1. The Service Provider provides administrative assistance and does not act as an authority. The Service Provider does not guarantee:
– that the Authority will accept all documents,
– that the Authority will issue a registration certificate/licence,
– processing times at the Authority.
2. Outcomes depend on third parties and the correctness/completeness of the Customer’s documents.
3. Where inspection/survey is required, it may be performed by third-party inspectors. The Service Provider may assist with coordination but is not responsible for the inspector’s independent decisions.

12. Specific service notes (if applicable)
12.1 MMSI / Radio licence
1. The Customer acknowledges that issuance depends on the competent authority and applicable rules.
2. Missing certificates/documents may result in suspension/termination under §9.

12.2 Commercial yacht registration / inspection arrangements (if offered)
1. If a fixed coordination fee is charged (e.g., 250 EUR or another amount shown in the offer), it covers arranging visits and administrative handling, unless expressly stated otherwise.
2. If an inspection cannot take place due to the Customer’s fault (no access, cancellation, missing documents), the coordination fee is non-refundable, except where mandatory law requires otherwise.

13. Intellectual property
1. All Website content (texts, graphics, layout, branding) is protected by applicable law and may not be copied/used without permission, except as permitted by law.
2. Customer-provided documents remain the Customer’s property; the Customer grants the Service Provider permission to use them for the purpose of performing the Service.

14. Complaints (complaint procedure)
1. The Customer may submit complaints regarding the Service Provider’s performance by e-mail to office@yachtregistrationpoland.com.
2. A complaint should include at least: Order number, Customer details, description of the issue, requested resolution, and supporting evidence (if applicable).
3. The Service Provider will respond without undue delay; for Consumers, the Service Provider will respond within 14 days where applicable.
4. Handling a complaint does not automatically mean acceptance of a refund request. Refunds are governed by §16 and (for Consumers) §15.

15. Right of withdrawal (Consumers only)
1. A Consumer who concluded the Agreement remotely (online) has the right to withdraw from the Agreement within 14 days without giving any reason, unless an exception applies.
2. The withdrawal period expires after 14 days from the day the Agreement is concluded (for Services).
3. To exercise the right of withdrawal, the Consumer must inform the Service Provider of the decision to withdraw (e.g., by e-mail). The Consumer may use the model form in §18.
4. Commencement of service during withdrawal period. If the Consumer expressly requests the Service Provider to begin performance before the expiry of the 14-day withdrawal period and then withdraws, the Consumer shall pay for Services performed up to the moment of withdrawal, proportionally to the scope of performance.
5. Loss of the right of withdrawal after full performance. If the Service has been fully performed with the Consumer’s prior express consent and acknowledgment that they will lose the right of withdrawal once the Service is fully performed, the Consumer loses the right of withdrawal.
6. Customized / non-returnable elements. Where applicable, certain elements (e.g., certified/sworn translation ordered specifically for the Customer, or non-recoverable third-party fees) may not be refundable once incurred/performed, except where mandatory law provides otherwise.

16. Refund policy
1. Refunds (if due) will be made using the same payment method used by the Customer unless expressly agreed otherwise. Where payment was made by card, refunds are typically processed via Stripe back to the original payment instrument (subject to Stripe and issuer rules).
2. For Consumers, where a refund is due following a valid withdrawal, reimbursement will be made without undue delay and in any event within 14 days from being informed of the withdrawal, subject to the rules below.
3. Payment for performed Services (Consumers). If the Consumer requested early commencement and withdraws, the refund is reduced by the value of Services performed up to withdrawal (§15.4).
4. Non-refundable third-party and non-recoverable costs. To the extent permitted by mandatory law, refunds do not cover third-party and non-recoverable costs incurred to perform the Service (including but not limited to: certified/sworn translations already ordered/performed, courier/postage, document handling, authority fees where non-refundable).
5. Failure to provide documents / lack of cooperation. If the Agreement is suspended or terminated due to the Customer’s failure to provide Required Documents or Additional Documents within deadlines (§9), the Customer is not entitled to a refund for:
– Services already performed, and
– any non-recoverable/third-party costs incurred.
Any remaining amount (if any) is refundable only if and to the extent required by mandatory law.
6. Authority fees. Fees charged by authorities/registration offices/inspectors may be non-refundable regardless of the outcome; where such fees are non-refundable, they will not be refunded by the Service Provider.
7. Chargebacks / payment disputes. If the Customer initiates a chargeback or payment dispute while the Service is in progress, the Service Provider may suspend work until the dispute is resolved. If the dispute is resolved in the Service Provider’s favour, the Customer remains obliged to pay for the Service and costs incurred.

17. Liability and force majeure
1. The Service Provider is liable for non-performance or improper performance under applicable law, with due regard to mandatory Consumer protections.
2. The Service Provider is not liable for:
– delays/refusal caused by the Authority or third parties,
– delays/refusal resulting from incomplete/incorrect/late documents provided by the Customer,
– events beyond reasonable control (force majeure), including but not limited to: outages, strikes, war, natural disasters, legal changes, authority disruptions.
3. For Business Customers, to the maximum extent permitted by law, the Service Provider’s liability is limited to the total amount paid for the affected Service.

18. Model withdrawal form (Consumers)
(Complete and return this form only if you wish to withdraw from the contract)

To: Karolina Mościcka Bartoń, ul. Kaczeńca 4, 04-556 Warsaw, Poland
E-mail: office@yachtregistrationpoland.com

I/We hereby give notice that I/We withdraw from my/our contract for the provision of the following service:
Order number: __________________________
Ordered on (date): _______________________
Consumer name: _________________________
Consumer address: _______________________
Date: _________________________________
Signature (if sent on paper): _____________

19. Governing law and dispute resolution
1. These Terms are governed by Polish law.
2. For Consumers, this choice of law does not deprive the Consumer of mandatory protections under the law of the Consumer’s habitual residence (if applicable).
3. Any disputes shall be resolved amicably where possible; if not, the competent court will be determined under applicable law (including Consumer rules).

20. Personal data
Personal data processing rules are described in the Privacy Policy available on the Website.